Frequently Asked Questions When will my claim be paid?                                                                          If we receive the claim by Friday, then you should get the payment by the end of the following week. Can I check my account online?                                                                      Simply Click Here to access the login site. If this is your first time logging in, you will have to register. I submitted my claim a while ago, and I still haven't been paid. What should I do?   You can either call us to investigate, or if it is outside normal business hours, you can check the claim status online by logging in here. Why should I enroll in a flex plan?                                                                           Sometimes referred to as a cafeteria plan, flex plan, or a Section 125 plan, a Flexible Spending Account (FSA) lets you set aside a certain amount of your paycheck before paying income taxes or Social Security tax. During the year, participants have access to this money for reimbursement of expenses that insurance does not cover. For example: deductibles, co-pays, and other eligible expenses not covered by insurance. Prescription drugs and medical supplies. Dental services, orthodontics, and dentures. Eyeglasses, contacts, solutions, and eye surgery. Weight-loss programs (associated with a specific disease). Chiropractic services. Psychiatric care and psychologist's fees. Smoking cessation programs. Adult and child daycare services. Adoption expenses. When you use tax-free dollars to pay for these expenses, you realize an increase in your spending power, and substantial tax savings. These are all important reasons for you to enroll in your company's flex plan. My company doesn't have a flex plan, what should I do?                                       Companies sometimes don't have flex plans because they think their employees aren't interested. The best way to get a flex plan started is to let your Human Resource department know that you want one. What is the deadline for filing a claim?                                                                           The claim must be received no later than 90 days after the plan year ends. If your plan year ends December 31, then the deadline would be March 31 of the following year, unless it is a leap year. In that case, it would be March 30.